Star Wars Celebration Orlando 2017 organizers ReedPOP have issued an apology following widely-reported confusion in the entryways to the Orange Countyry Convention Center on Thursday. The convention organizers have made changes to its policies, which it hopes will alleviate problems.
Here is their full statement:
Entrance to the show on Thursday morning was not as fast or as smooth as we wanted it to be and for that we are very sorry. We always try to strike a balance between safety and convenience and in that spirit we made some changes that we hope will make Friday and the rest of your Star Wars Celebration experience much better.
"We are adding additional entrance points around the building that we believe will ease access to the building and make things smoother for you. We will continue to use the West Lobby E/F as our main entrance and we are also adding the C Lobby (right in the middle of the building) and the Westwood Lobby behind the building as additional entrance points for fans. That makes three different locations that will allow fans to enter the building instead of one. We are also adding additional will call/ticket pickup stations at each entrance location for those fans that need to pick up their tickets.
Doors to the main entrance at the West Lobby E/F will open at 5am and the two new additional entrances will open at 6am. Upon entering the building all fans will be directed to the Queue Hall for all Galaxy and Celebration stage panel wrist-banding and entrance to the show floor.
We thank you for your patience and we think these changes will help you get into the building faster for the rest of the weekend. May the Force be with you!